This Privacy Policy explains what personal information bay88 collects, how it is used, who it may be shared with, and how you can exercise your data rights as a registered player in the Philippines. Please take a moment to read it before you create an account.
A plain-language summary of our data practices for players in the Philippines.
Understanding data retention periods and the security measures in place to protect your information.
bay88 retains your personal data for as long as your account remains active and for a minimum period after closure as required by Philippine law. Transaction records are kept for the period required under anti-money laundering regulations. Once a retention period expires, your data is securely deleted or anonymised. You may request account closure through the support section at any time. Inactive accounts may be subject to our dormant account policy, which is outlined in the Terms and Conditions.
All personal and financial data transmitted through the bay88 platform is protected using industry-standard encryption. Access to personal data within our organisation is restricted to staff with a legitimate operational need. We conduct regular internal reviews of our data handling procedures to identify and address potential vulnerabilities. Suspicious account activity is flagged automatically by our security monitoring systems. Despite these measures, no digital system is completely immune to risk, and we encourage players to maintain strong passwords and report any concerns promptly.
bay88 uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us improve the experience over time and may be declined through your browser settings. We do not use third-party advertising cookies or tracking pixels that follow you outside the bay88 platform. A full list of the cookies in use and their purpose is available on request through the support section of your account.
The most common questions about how bay88 handles your personal information.
Yes — as a registered player in the Philippines, you have the right to request a copy of the personal information bay88 holds about you. You can submit this request through the help section of your account, and our support team will respond within the timeframe required under applicable law. The information provided will cover the categories of data we hold, the purposes for which it is processed, and any third parties with whom it has been shared in connection with your account. There is no fee for a standard data access request. If your request is complex or involves a large volume of data, we may need additional time to compile it and will inform you of this promptly.
bay88 does not sell your personal information to any third party under any circumstances. We share data only with the service providers necessary to operate the platform — such as payment processors for GCash and bank transfers, and identity verification partners required for regulatory compliance. All such providers operate under strict data processing agreements that limit how your information may be used. We may also disclose data to Philippine regulatory bodies or law enforcement agencies when required by law. Beyond these limited and necessary cases, your data remains within the bay88 platform environment.
You can opt out of marketing and promotional communications at any time by updating your notification preferences in the account settings section of the platform. Opting out of marketing messages will not affect your ability to use any part of the bay88 platform, and you will still receive essential account notifications such as transaction confirmations and security alerts. If you experience any difficulty updating your preferences through the platform, you may contact our support team through the help section and they will process your request directly. Changes to communication preferences typically take effect within one business day. For further guidance, the FAQ page covers this topic in more detail.
When you close your bay88 account, your personal data is retained for the minimum period required under Philippine law — primarily to satisfy anti-money laundering record-keeping obligations and to resolve any outstanding disputes or queries. Once this retention period has passed, your data is securely deleted or fully anonymised. You will not receive any marketing communications after your account is closed, though automated legal retention processes will continue to apply to transactional records. If you would like confirmation of what data is retained after closure and for how long, you can request this information through our support team before or after submitting your closure request. Account closure requests are processed through the help section of your account.
If you have any questions about this Privacy Policy or how your personal data is handled, our support team is ready to help. You can also visit the FAQ for quick answers to common data queries.